Food safety, health and safety, incidents, licensing, HR and insurance investigations, covered by one AI-enabled platform and one expert team. Trusted by some of the best and brightest in hospitality, healthcare, education and facilities.
Mercury Support helps businesses record, manage and resolve workplace accidents and incidents. The Mercury Platform lets teams log incidents from any device, upload CCTV and photo evidence, track RIDDOR reportability and share complete case files with insurers through a secure link. Qualified compliance advisors are on hand to guide managers through what to do, what’s reportable and what to tell an insurer. Mercury Support works with some of the best-known names in UK hospitality, alongside healthcare, education and facilities businesses.
Managing compliance through a patchwork of providers, apps and paperwork makes it harder to see what is happening across every site. Mercury brings your audits, actions, documents, training and performance together in one platform, backed by one expert team.
Food safety, health and safety, incidents, licensing and HR are managed in one platform, giving you clear visibility of risks, actions and performance across the business.
When an EHO, insurer or auditor asks for evidence, records, certificates and action histories are easy to find, review and share.
Responsibilities, decisions and completed actions are recorded in one place, helping directors demonstrate how compliance is being managed across the business.
One subscription can replace separate software, helplines and retainers. Clients that consolidate through Mercury report software costs more than 40% lower.
We’ll learn how compliance is currently managed across your sites, where the pressure points are and what you want to improve. Bring your thorniest question and we’ll give you an honest view, whether or not you decide to continue.
A dedicated onboarding manager configures your sites, users, documents and checks, moves your existing records across and trains your team. Most clients are fully up and running within a week.
Your named advisor helps you decide what needs attention first. Each action is assigned and tracked in Mercury until it has been completed and closed.
Mercury schedules routine checks, records completed work, flags anything missed that day and gives you a live view of compliance across every site.
Whether it’s an allergen matrix, a delivery you’re unsure about or a form nobody recognises, you can speak to someone who understands your business. The advice is logged in Mercury, giving you a clear record to refer back to.
Every area of compliance, from one team. Explore each service in detail.
HACCP, allergen management, audits and EHO inspection support. 98% of our clients hold a 5-star Food Hygiene Rating.
Risk assessments with control measures written by qualified people, policies, audits and statutory inspection tracking.
Incident logging from any device, CCTV evidence, RIDDOR tracking and shareable case files for insurers.
Licence applications, renewals, reviews and reminders, handled before deadlines become problems.
Contracts, handbooks, right-to-work checks, disciplinaries and practical people support.
Claims investigation and defence support, with the evidence trails insurers want to see.
The core platform and the expert team, included from day one, with specialist modules there when your operation needs them.
Software tracks the day to day. The decisions that carry risk, what’s reportable, how to handle an inspection, what to tell an insurer, sit with a team who’ve made them before.
Many clients replace separate consultants, helplines and apps with Mercury Support’s single service. We plan the handover with you so your compliance records stay intact, and one subscription covers your whole team. If your current compliance system is a filing cabinet and a group chat, we should definitely talk.
Straight answers on the things that come up most.
Anything else, give us a ring and ask.
Outsourced compliance support means a specialist partner manages your legal compliance obligations with you, including food safety, health and safety, incident handling, licensing and HR. Mercury provides this through a software platform for day-to-day tracking plus qualified advisors for audits, guidance and 24/7 phone support.
The service includes the Mercury Platform for audits, daily checks, documents and incident records, alongside expert support: site audits, a named advisor, 24/7 phone guidance, training, and help with EHO inspections, licensing, HR and insurance claims.
Average onboarding takes under one week, including platform setup, migration of your data from any existing system, and a short walkthrough for your team.
We work with hospitality, healthcare, education, facilities management, leisure and co-working businesses across the UK, from independents to national estates.
Yes. Many clients consolidate separate food safety consultants, H&S advisors, HR providers and checklist apps into Mercury's single service. Data and documents are migrated by us with no gap in your compliance records.
Risk assessments, policies and audits that stop incidents happening in the first place.
Claims investigation and defence support, with the evidence trail insurers want to see.
Teams trained to respond properly when something goes wrong, before it goes wrong.
We’ll review how compliance is handled across your sites today and show you exactly where the gaps are.
Or call us now on 01925 396936