Accidents happen in busy operations. What matters is what happens next. Mercury handles the incident from first report to closed case, with the evidence trail to protect your business.
Claims arrive months later. Memories fade, staff move on, and paperwork goes missing. When that happens, the business with the strongest record wins.
Personal injury claims can arrive up to three years after the event. Without solid evidence, defending them is guesswork.
Reportable incidents handled late or wrongly invite enforcement action and fines.
A mishandled incident travels fast, with reviews, local press and social media all in play.
From the moment it happens to the moment the case closes, here’s the process.
The platform captures everything, and our team steps in where judgement is needed.
Your team logs the incident from any device, right there on the floor. Guided fields make sure nothing important gets missed, even mid-service.
Photos, witness statements and CCTV footage up to 10GB, all attached to the case while it's fresh. Time-stamped and tamper-evident.
A Mercury advisor reviews the case, guides the investigation, and assesses whether it's RIDDOR reportable. If it's serious, they're on the phone with you that evening.
Root cause identified, corrective actions assigned in the platform, and staff statements completed properly. If insurers or solicitors get involved, your file is ready.
The full case history sits in one place with a complete audit trail. If a claim lands in two years, everything you need is a search away.
Incidents recorded in minutes from a phone, tablet or desktop. Guided forms capture the details that matter while they're still fresh.
Attach footage up to 1GB per case, alongside photos and witness statements. Everything stored securely against the incident record.
Every action, note and document tracked through to resolution. Assign corrective actions and see their status across sites.
Time-stamped records of who did what and when. If a claim arrives years later, the file speaks for itself.
Software captures the incident. Our team handles the judgement calls: what’s reportable, how to investigate, what to say to insurers, and how to protect your position.
Straight answers on the things that come up most.
Anything else, give us a ring and ask.
Certain workplace injuries, occupational diseases and dangerous occurrences must be reported to the HSE by law. The rules have detail to them, which is exactly why our advisors assess each case with you rather than leaving your team to judge it alone.
Call us. Our support line runs 24/7 and serious incidents get immediate guidance, including what to preserve, who to inform and what to document that night.
Yes, up to 10GB per case. Footage, photos and witness statements all attach directly to the incident record, time-stamped and stored securely.
Personal injury claims can arrive up to three years after an incident, and longer in some circumstances. The platform keeps your full case history searchable for as long as you need it.
Paper records get lost, damaged and disputed. A digital case file with time-stamps, photos, footage and a full audit trail is far stronger evidence if a claim ever lands, and far easier to manage day to day.
Risk assessments, policies and audits that stop incidents happening in the first place.
Claims investigation and defence support, with the evidence trail insurers want to see.
Teams trained to respond properly when something goes wrong, before it goes wrong.
We’ll look at how incidents are handled across your sites today and show you exactly where the gaps are.
We’ll review your current compliance set-up and let you know where we’d improve
Or call us now on 01925 396936