HR Services | Mercury Support

Hr advice and Support

Pay-as-you-go HR support
for looking after your people

We help you handle employee issues, get your contracts and policies in order, and give your managers clear advice on what to do next.

Whether you need help with a difficult conversation or a fresh look at your HR arrangements, tell us what’s happening. We’ll talk through the support available and what it will cost.

advice

Help with everyday questions and employee issues

Documents

Contracts and policies shaped around your business

1-100+

Practical support for managers and teams

Talk to a hr expert

Share a little about your business and we’ll get in touch to discuss HR support.

Name

Work Email

Phone Number

Company

Number of sites

What do you need help with?

Anything else we should know? (optional)

By submitting this form, you agree that Mercury may contact you about your enquiry. See the privacy policy.

Trusted by some of the best and brightest

What you get

Look after your people with more confidence

Get help with the decisions, documents and conversations that take up your time, so your managers can put good advice into practice.

01 More confident managers

Talk through your options, prepare for difficult conversations and understand the steps you need to take.

02 Less HR admin

Get help drafting and reviewing contracts, policies and letters, with wording that fits your business and the situation.

03 A stronger team

Improve how you welcome, manage and develop employees, giving people clearer expectations and better support at work.

Health and safety services

Practical support shaped around your workplace.

Bring Mercury in for a specific project or ongoing support. We’ll understand how your business operates and help you manage the risks that apply to your people, premises and equipment.

01 Contracts, handbooks and policies

Create or review the documents that explain employment terms, workplace expectations and how you manage your people.

02 Disciplinaries and grievances

Get guidance on investigations, meetings and correspondence so you can follow a fair process and document your decisions.

03 Absence and
performance

Work through recurring absence or performance concerns, with advice on the conversations, support and next steps to consider.

04 Recruitment and
onboarding

Review your hiring and right-to-work processes, clarify expectations and help new starters settle into their roles.

05 Manager development and retention

Build managers’ confidence through coaching and practical improvements to communication, leadership and employee experience.

06 HR reviews and people planning

Review your existing arrangements, identify priorities and plan the people support your business needs as it develops.

Specialist HR advice through Mercury

HR support backed by industry experts

Your adviser takes time to understand what has happened, how your business operates and what you need to achieve.

You can discuss the options, understand the implications and get help with the practical steps, from preparing for a meeting to reviewing the letter that follows it.

Flexible ways to work with us

Choose the support You need.

Start with an advice call, buy time for several pieces of work or agree a price for a defined project.

Pay as you need

A question or an issue to work through

£75

for 30 minutes

Or £135 for one hour

Use your time for advice, document reviews, meetings or help deciding what to do next.

time bundles

Help across a
few areas

10 hours

for the price of 9

Time to work through your priorities

A flexible option when you have several documents, employee matters or management questions to cover.

Project support

A clear piece
of work

Fixed fee

agreed around the scope

Know what the project will cover

Discuss a defined project, such as reviewing your HR arrangements or creating contracts and a staff handbook.

Getting started

Let's work out What would help.

You don’t need to know which service to choose. Start by telling us about your business and the situation you want support with.

Tell us what you need

Explain the issue or project, any relevant timescales and where you could use a hand.

Agree the support and cost

We’ll explain what can be covered, who will help and the most suitable way to pay.

Work through it together

Get practical advice, help with the agreed documents and a clear understanding of your next steps.

faqs

A few questions about hr support

If your question is not here, call us on 01925 396936 and ask.

Can you help with a one-off employee issue?

Yes. Pay-as-you-need support can help you work through a specific issue. Tell us what has happened and we’ll explain the support available and the likely scope.

What can we use our support time for?

Time can be used for advice calls, document reviews, meetings and help with employee matters. We’ll agree what you need and what the time will cover before starting.

Can you review our existing contracts and handbook?

Yes. We can arrange a review of your existing documents and help you identify where changes are needed to reflect your business and working practices.

Who will provide our HR support?

Mercury arranges support through specialist HR advisers. We’ll explain who will be helping you and how you’ll work with them before the support begins.

Do we need an internal HR team?

No. You can use the service as a business owner or manager handling HR yourself. It can also provide additional expertise for an existing HR team.

fancy a chat?

Lets make hr easier to manage

Whether you’re dealing with an employee issue or want to get your HR arrangements in better shape, we’ll talk through the support available and explain the cost.

Prefer the phone? 01923 396936