Food Safety Support and Software

Food Safety Support

Keep food safety checks on track and your records
ready for inspection

Mercury brings your daily checks, audits, HACCP, allergen records and follow-up actions into one straightforward platform, so you can see what’s done and what needs attention.

Behind it is a team with 100+ years’ combined experience, including a former Senior EHO and people who have led compliance in hospitality. We carry out audits, support EHO visits and give you straight answers when you need them.

100+

years’ combined experience

98%

of clients hold a 5-star hygiene rating

1-100+

sites supported as one estate

Talk to a food safety expert

Tell us about your business and what you need help with. A Mercury food safety expert will get in touch within one working day.

Name

Work Email

Phone Number

Company

Number of sites

What do you need help with?

Anything else we should know? (optional)

By submitting this form, you agree that Mercury may contact you about your enquiry. See the privacy policy.

Trusted by some of the best and brightest

What you get

Save time, lower costs, and get a clearer view of performance

Bringing checks, audits, records and follow-up actions into one platform cuts the time spent chasing information and building reports, reduces duplicated software and administration costs, and shows you what’s complete and what needs attention.

These figures come from businesses using Mercury to manage their food safety checks, audits, records and reporting.

400 hours

Management time back per year

A 20-site client estimates Mercury saves its management team around 400 hours every year. That’s time back with their teams and guests.

35 seconds

To produce a compliance report

One client reduced compliance reporting from six hours of collation, to a report available in seconds.

£2k-£6k

Saved per site, per year

Clients report annual savings of £2,000–£6,000 per site by bringing software, administration and compliance support together.

The Mercury Difference

Technology to show you what's happening, With experts who help you act on it.

Mercury Platform connects live checks, audit results, open actions, automatic alerts and fast reporting with a named team of compliance professionals. Your Mercury Support contact works from the same information you see, so they can understand the situation quickly, help prioritise the next step and follow it through with you.

The Mercury Platform

Know what’s done, what’s due and what needs attention

Complete daily checks and temperature records digitally
See missed checks, audit findings and open actions
Assign actions and track them through to completion
Produce clear compliance reports in seconds
Keep HACCP, allergen records, policies and evidence together

Your Mercury Support TEam

Support from compliance experts whenever you need it

Same-day visibility when a check is missed
Actions assigned to the right person and followed through
Policies, audits and evidence kept together
Clear reports across every site, ready when you are
Simple daily checks and temperature records for site teams

Food safety, handled

Food safety isn't one job. So we cover the lot.

You might need help with one issue, or ongoing support across every part of food safety. We’ll get to know how your business works and give you practical advice your team can put into action.

01 Food safety audits

A proper picture of each site, followed by a clear action plan showing what needs doing, who owns it and when it’s due.

02 HACCP Systems

We’ll create or update your HACCP system around your kitchens, menus and working practices, so it makes sense to the people using it.

03 Allergen management

Keep allergen information accurate and give your team clear procedures they can follow during a busy service.

04 EHO Support

We’ll help you prepare for an EHO visit, respond to any findings and gather the evidence needed to show what has been resolved.

05 Incident investigation

Quick, calm support when something happens, with the facts, evidence and next steps brought together properly.

06 Food Safety Training

Useful training built around your procedures and people, with a clear record of who has completed what.

Getting started

We'll do the heavy lifting, so you can get on with it

We start by understanding how you manage food safety today. Your onboarding manager then configures Mercury, moves your existing records and guides your team through the new setup.

We learn how your business works

We review your sites, food safety documents, current checks, responsibilities and any areas that are taking up too much time.

We agree what Mercury needs to cover

Together, we decide which checks, audits, alerts and reports you need, who is responsible for them and how often they should happen.

We set everything up

We configure the platform around your business, upload your existing records and tailor the setup for each site and role.

We get your team up and running

We show everyone how to complete their tasks and find the information they need. Your named Mercury contact stays involved once you’re live.

We've done the job

Food Safety support backed by industry experts

Mercury was founded by people who have spent their careers managing compliance. Our team includes former Senior Environmental Health Officers and qualified Environmental Health Practitioners, with more than 100 years’ combined experience.

We understand what good food safety looks like in a busy kitchen and how to make it workable for your team. That experience shapes the platform, audits and advice we provide.

faqs

A few questions about our food support

If your question is not here, call us on 01925 396936 and ask.

What does the managed service include?

The service can include food safety audits, HACCP and allergen support, digital checks, action tracking, management reporting, EHO support and a named compliance contact who gets to know your business.

Does the service include the Mercury Platform?

Yes. The platform keeps your checks, temperature records, audits, policies, actions and reports together. You can see what has been completed, what is due and anything that needs attention.

Can Mercury help before an EHO inspection?

Yes. We can review your current position, help resolve any gaps and make sure the evidence is in order. If an EHO has already visited, we can help you respond to the findings.

How do you support multiple sites?

Each site receives the checks, responsibilities and procedures that apply to them. You can then see performance, open actions and supporting evidence across every location from one place.

How quickly can we get started?

Most accounts can be ready in under a week. We configure the platform, move your existing records and guide your team through the setup.

Can we start with a one-off audit?

Yes. A one-off audit will show you where you stand and which actions should come first. If you would like ongoing support afterwards, we can discuss that with you.

fancy a chat?

Lets make food safety easier to manage

Tell us how you manage food safety today and where you could use some help. One of our food safety experts will listen, explain how Mercury could support you and answer any questions you have.

Prefer the phone? 01923 396936