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An All-in-one compliance platform. Backed By Real Human Support.

The platform, the people, and the expert support your business needs to stay compliant, reduce risk, and sleep at night. Used by 200+ businesses across the UK.

  • 24/7 Human Support
  • Set up in under a week
  • Migration handled for you
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See How it Works ↓

Trusted by teams at...

Why Mercury?

Built by people who've lived your job

Mercury was built by a team with over 100 years of combined compliance experience, around four principles non-negotiable for the people who use it every day.

Speed

Average account setup in under one week. Generate full compliance reports in 45 seconds. Incident logging from any device in minutes.

Flexibility

White-label ready, granular user permissions, site-specific schedules, multi-language, multi-timezone. Modules switched on or off as you need them.

Visibility

Real-time dashboards from group level to individual sites. Full evidence trails, live audit scoring, league tables, and performance trends.

Intelligence

AI analytics across audits, verify, helpdesk, and incidents. Pattern flagging, recurring issue identification, and proactive risk reduction.

Mercury Support are incredibly friendly and helpful. Knowing I can pick up the phone, speak to someone straight away, and get the guidance I need gives me real peace of mind. That level of personal support is invaluable and it makes a big difference knowing they’re genuinely there for us when we need them.
PERMANENTLY UNIQUE GROUP LIMITED

Platform Features

Everything in one place.
Exactly where it should be.

Four core workflows your team uses every day, connected in one platform with one login, one dashboard, and one place for everything.

Real-time Overview

A dashboard that tells you what matters

Your central compliance hub. See performance across every site at a glance, drill into the detail, and spot issues before they escalate.

  • Real-time compliance scoring from group level down to individual sites or clusters
  • Critical actions, high priority items, and open cases surfaced instantly
  • Missed verification checks and open action points flagged in one view
  • Risk assessment and asset register status at a glance
  • Verification performance trends and charts for proactive decisions
  • Drill-down from headline scores to the detail behind them

Audit Management

Audits that score, track, and improve over time

Flexible audit management for internal and external compliance checks. Upload bespoke audit sets, track scores live, and benchmark performance across your estate.

  • RAG scoring system (Red / Amber / Green) for clear severity indicators
  • Original audit score displayed alongside the live compliance score as issues resolve
  • Upload your own bespoke audit sets for self-auditing
  • Organise audits into "rounds" when multiple audits run throughout the year
  • League tables for cross-site performance benchmarking
  • AI-generated executive summaries of audit results
  • Audit sets refined after the first cycle to match your needs exactly

Verification Checks

Consistent checks, completed on time, every time

Digital checklists assigned to staff with scheduled time windows and automated alerts. Managers get full visibility on completion rates and can identify gaps instantly.

  • Digital checklists assigned to specific staff members
  • Time-windowed scheduling with closing-time grace period buffers
  • Automated alerts for missed checks and non-completion
  • Announcement read tracking so you know who has seen what
  • Incident logging from any device in minutes
  • Completion rates and gaps tracked through visual charts

Helpdesk & Issue Management

Every issue tracked from the moment it's raised

A collaborative issue management system connecting your sites and the Mercury team. Log anything, upload evidence, and follow it through to resolution with a full audit trail.

  • Log issues or support requests directly through the platform
  • Mercury can request additional information or clarification in-thread
  • Upload documents, images, and evidence without leaving the case
  • CCTV uploads supported up to 10GB per file, higher than most comparable systems
  • Filter open cases by priority, site, tags, or age
  • Case numbers and full paperwork trail for every issue raised

Every feature above is live in Mercury within a week.

Book a demo, see it for yourself.

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Average onboarding time
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More Platform Modules

Even more under the hood

A complete compliance operating system. Switch on what you need, switch off what you don’t. Modules activate at any time as your business grows.

Risk Assessments

A structured approach to managing workplace risks, built on a master library you can edit and make your own.

  • Master library of risk assessments provided by Mercury
  • Select, review, and edit to suit your specific operations
  • Organise into departmental packs for easy distribution
  • Distribute directly to employees for read-and-understood sign-off
  • Staff confirmations stored as documented training records

Asset Register

A central record of statutory inspection requirements so nothing is ever missed or left to chance.

  • All statutory inspection records stored in one place
  • Automated reminders sent one month before expiry
  • Asset lists tailored for each individual site
  • Helps maintain legal compliance with inspection schedules
  • Full evidence trail attached to every asset

Announcements

A built-in communication system that keeps every team aligned on policies, updates, and urgent alerts.

  • Send messages to individuals, groups via tags, or all users
  • Attach documents, forms, CCTV files, and other resources
  • Ideal for policy updates, alerts, and operational comms
  • Read tracking so you know who has seen what
  • Consistent messaging across every location

Knowledge Portal

A self-service help centre designed for quick answers, so your team gets unblocked without waiting.

  • Plain-English guides explaining how to use the platform
  • Frequently Asked Questions built directly into the system
  • Ask AI function for instant answers and data exploration
  • Growing library of how-to content
  • Available to every user, on every device

AI Intelligence

AI working quietly in the background across every module, spotting the patterns your team can't see.

  • AI analytics across Audits, Verify, Helpdesk, and Incidents
  • Pattern flagging and recurring issue identification
  • Proactive risk reduction before issues escalate
  • AI-generated executive summaries of audit results
  • Ask AI for instant answers drawn from your own data

Incidents & Cases

Rapid incident logging from any device, with full tracking through to investigation and resolution.

  • Log incidents in minutes from any device
  • Full case management with priority and tag filtering
  • Evidence uploads including photos, documents, and CCTV
  • Open case dashboard with age tracking
  • Corrective action triggers and automated follow-ups

Admin & Platform Controls

Configurable down to the finest detail

Mercury adapts to how your business actually operates. We don’t do rigid templates or force square pegs into round holes.

Custom Branding

Fully customisable platform branding including colours and visual identity. White-label ready.

Granular Permissions

User permissions tailored to individuals. Control exactly who sees and does what.

Multi-Language

Multi-language interface, multi-timezone support, and localised date formats for international teams.

Site-Specific Hours

Default business hours organisation-wide, overridden per site if a location is closed on specific days.

Completion Buffers

Grace periods for verification checklists after closing time, so staff aren't punished for real-world timing.

Time-Slot Scheduling

Verification checks can be scheduled within specific time windows throughout the day.

Modular Activation

Switch modules on or off depending on your requirements. Pay only for what you use.

10GB CCTV Evidence

Upload CCTV files up to 10GB per case. Industry-leading evidence handling for incident investigation.

Automated Alerts

Alerts, corrective triggers, and reminders fire automatically so nothing slips through the cracks.

Already on another platform?

We Try To Make Switching As Smooth As Possible

Most of our clients arrive from another platform. We’ve made this transition so many times we’ve turned it into a system. Your data moves. Your documents move. Your audits, your assets, your training records, your historical evidence. All of it.

Full data and document migration, handled by us

Audits, risk assessments, asset registers, incident logs, training records, evidence files. We import everything from your existing platform. Your team carries on as normal while we do it.

Zero downtime, zero gap in compliance

Your old platform stays live until your Mercury account is ready. The moment we go live, nothing is missing. No window where records aren't being kept. No risk to your audit trail.

Run by people who've done this hundreds of times

Mercury's onboarding team is staffed by qualified, experienced compliance professionals. Average tenure in the sector is over a decade. They know what good migration looks like, because they've done it.

Your team's day doesn't change during the build

While we're building your Mercury platform, your team uses what they're using now. The switch happens when you're ready, not when we are. One short walkthrough is all the training your people will need.

Why we built this

“I spent thirty years watching good compliance people drown in bad systems. Brilliant managers burning out because their tools were designed for someone else’s workflow, not theirs. We built Mercury because they deserved better. The person responsible for compliance should feel supported, not punished.”

Dave Mansbridge Founder of Mercury Support

FAQs

Questions before you book

Almost none. We migrate everything from your existing platform: audits, risk assessments, asset registers, training records, incident logs, and historical evidence. Your team carries on using your current setup while we build Mercury in parallel. The switch happens in a single moment when your account is ready, with zero compliance gap. Most clients invest under one hour of their team’s time across the entire build.

The average account is fully set up in under one week. Mercury handles the heavy lifting: platform configuration, branding, audit setup, document migration, and user permissions. You get a dedicated point of contact who’s done this hundreds of times.

Your account is run by qualified, experienced compliance professionals. Average tenure on our team is over a decade in the sector. They aren’t generic onboarding staff. They know the regulations, the audit standards, and what good compliance looks like, because they’ve done the job themselves.

Yes. Upload your own bespoke audit sets and risk assessments at onboarding. After the first cycle, your Mercury consultant will help refine them to match your operations even more closely. Or use our master library and tailor it to your business.

The Platform is fully modular. Switch on the features you need and leave the rest off. As your business grows or your requirements change, modules can be activated at any time.

Yes. Mercury is built for multi-site operations. Manage compliance across every location from a single dashboard, with site-specific operating hours, check schedules, user permissions, and league table benchmarking.

Expert human support is available 24/7 by phone. Every client is assigned a single, trusted point of contact. The team is managed by industry experts with over 30 years’ experience. Additional training and HR services are available on request.

Yes. Mercury is white-label ready with fully customisable branding, colours, and visual identity. Many clients run the platform under their own brand for internal teams.

Book a Free demo of the mercury platform

Fill in the form and a person from our team will be in touch within one working day.

We’ll provide you with a brief, personalised demo of the Mercury platform.